Privacy Policy
At Servotech Renewable International FZCO, we are committed to protecting your privacy and ensuring the security of your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website, www.servotechrenewable.ae, or use our Solar apps/EV charging management services.
1. Information Collection
We collect information that identifies you ("Personal Data") only when voluntarily submitted by you. This includes:
- Contact Details: Name, email address, phone number, and corporate affiliation.
- Technical Data: IP addresses, browser types, and device identifiers.
- Service Data: Charging session history and energy usage patterns (for EV charging management users).
2. Registration & Account Security
To access certain features, such as our distributor portal or EV management dashboard, you may be required to register. You are responsible for maintaining the confidentiality of your login credentials. We implement industry-standard encryption to protect your account data.
3. Use of Cookies
We use cookies to enhance your browsing experience and analyze website traffic.
- Essential Cookies: Necessary for the website to function.
- Analytical Cookies: Help us understand how visitors interact with our solar and EV solutions pages. You can manage or disable cookies through your browser settings, though some website features may be limited.
4. Shared Data Usage
Servotech does not sell your personal data. We only share information with:
- Group Companies: Our parent company, Servotech Renewable Power System Ltd., for global administrative purposes.
- Service Providers: Trusted third parties who assist in operating our EV charging networks or processing payments.
- Legal Requirements: When mandated by UAE law or regulatory authorities (e.g., DEWA or RTA compliance).
5. Other Information Gathering
In addition to direct forms, we may gather information through automated technologies, such as server logs and heatmaps, to optimize our website's performance and ensure the "Smart Management" features of our platforms are functioning correctly.
6. Opting Out
You have the right to opt out of marketing communications at any time. Every promotional email we send includes an "Unsubscribe" link. You may also contact us directly to request the removal of your data from our active marketing lists.
7. Referral Program
If you use our referral service to inform a colleague about our products, we will ask for their name and email. We will automatically send a one-time email inviting them to visit the site. We do not store this information for any other purpose.
8. External Links
Our website may contain links to third-party sites (e.g., industry news or government portals). Servotech is not responsible for the privacy practices or content of these external websites.
9. Policy Changes
We reserve the right to update this policy to reflect changes in our services or UAE legal requirements. Significant changes will be notified via a prominent notice on our homepage.
10. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
11. Security of Data
Given our technical expertise in IP67-rated hardware, we apply the same rigor to digital security. We use SSL encryption and secure firewalls to protect your data against unauthorized access, loss, or alteration.
12. Your Rights
Under the UAE Data Protection Law, you have the right to access, correct, or request the deletion of your personal data. To exercise these rights, please contact our Data Protection Officer.
Contact Us
If you have any questions regarding this Privacy Policy, please contact: Servotech Renewable International FZCO Dubai, Email: srif@servotechindia.com
